Download link: ==> Customer Service: A Practical Approach (6th Edition) by Elaine K. Harris pdf <==
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Customer Service: A Practical Approach (6th Edition) by Elaine K. Harris is a comprehensive guide to understanding the principles and practices of providing exceptional customer service. This book covers a wide range of topics, including the importance of customer service in today's competitive business environment, strategies for effectively communicating with customers, methods for handling difficult situations and complaints, and techniques for building long-lasting relationships with clients. The book also explores the role of technology in customer service, such as the use of social media and customer relationship management systems. With its practical advice and real-world examples, Customer Service: A Practical Approach is an invaluable resource for anyone looking to improve their customer service skills and enhance the overall customer experience.
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